Cats like high and entertaining spots, which make this cat tree an ideal place for them to stretch out their muscles and plenty space to place their toys for them to play with during other times. It'll become their favourite spot when it's place near windows or porches.
Cat lovers know that cats love to scratch. Your couch, your shoes, your door, your jeans. The list goes on. It's their nature to scratch, hence having sisal posts on your cat tree will divert their scratching from your home essentials. Prevent home damage and still satisfied your cats scratching needs. And a high quality sisal posts like ours, will last for a very long time.
Besides a good scratcher, cats need a comfy sleeping spot as well. This cat tree is equipped with spacious cubby hole and platforms for curl up and a good nap. Surfaced with premium carpet fabric, it is ultra soft and guarantee your cats will love it!
Features * 4 levels cat tree * Give your pets a favourite place to play and relax * Premium carpet fabric - Ultra thick and soft * Strong and stable - Sturdy balance construction * Fully wrapped and non-toxic sisal posts * Spacious cubby hole * Hanging ball included * Easy to assemble
Specifications * Material: Carpet fabric covering, Sisal * Colour: Grey & White * Overall dimensions: 72 x 45 x 145cm
Package Contents 1 x Cat Tree 1 x Assembly Kit 1 x Assembly Manual
1. Do you ship to international address?
Currently, we only ship within Australia.
2. How are the items delivered?
The items are shipped via Australia Post, Fastway, Toll or Allied Express, according to the size and weight of the item.
3. Can I use my own delivery service?
We only use our nominated carrier for delivery.
4. How can I cancel my order?
Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.
5. How long does it take to ship our item?
The estimated delivery time frames are:
For customers in VIC, approximately 4 - 7 working days;
For customers in NSW, SA, ACT, approximately 5 - 10 working days;
For customers in QLD, NT,WA and TAS, approximately 8 - 12 working days.
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our suppliers warehouse (usually 1 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
6.When will the item be dispatched?
Most items will be dispatched the very next business day after full payment is received.
7.Where can I find the delivery information?
Tracking information will be emailed to you. Alternatively, you can also view it in the Shipped tab in the Order List page.
8. We do not ship to the following postcodes
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details. There may be some exceptions, please contact us at email@example.com for more details. There may be other postcode exclusions than specified below.
We do our best to include all relevant postcode inclusions in the list below, but unfortunately cannot list all postcodes Australia wide.
Orders for delivery to postcodes with no shipment service will be cancelled and refunded.
Postcodes that we do not ship to include
6740 DRYSDALE RIVER
6740 MITCHELL PLATEAU
6740 PRINCE REGENT RIVER
6743 CAMBRIDGE GULF
6743 LAKE ARGYLE
7151 HEARD ISLAND
7151 MACQUARIE ISLAND
If your item fails to work or is damaged you have the right to ask for a repair, refund or replacement. We will try and work out the best outcome for you depending on whether the issue is minor or major.
We do not accept returns if you have changed your mind, found the product cheaper elsewhere, if you ordered the incorrect item, or you discovered you don't like it.
If however, we do accept your return for a non faulty item, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused or unassembled, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
You will be responsible for the cost and risk of returning goods, including the cost of original shipping & return shipping, aswell as a 25% restocking fee. If the item is not received by us you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.